These are our terms and conditions for the use of our website infinity-creations.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Infinity Creations may at any time make changes to or remove part of this website without any liability to customers for such changes. Infinity Creations reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer, you are free to cancel an order within 2 days and will be refunded amount of your order to their account the order originally was paid from.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
Infinity Creations assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore we reserve rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Returns Policy
Infinity Creations accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
Any personalised items including names, dates and ages we cannot accept any returns as we are unable to sell on personalised items.
However, if you receive your item and it is faulty or wrongly personalised due to our mistake, we are prepared to offer alternative solutions/ replacements or we may ask you to kindly return to rectify. If you have received a faulty item please contact us.
All queries are to be made within 48 hours of receiving the parcel. Parcels must be in a resealable condition (unopened, un used and in its original packaging) Return Postage charge is buyers own responsibility, we do not offer free returns at this time. Personalised items are non returnable and non refundable. Original Postage charge is non returnable
Please Note: We ask you to double check any personalisation's you write in the checkout section of your order. We cannot refund or be held responsible for any names or details wrong due to the details you have wrongly provided.
Our return policy doesn’t cover products ordered in the wrong size.
Any claims for misprinted/damaged/defective items must be submitted within 21 days after the product has been received.
No products may be returned to Infinity Creations without the prior written consent of Infinity Creations and are subject to a return charge.
Damaged & mislabelled items
We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabelled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue.
We’ll be happy to assist and reship the product for you.
You must report the problem with proof within 2 days of delivery.
Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for your order if you simply change your mind as all products are printed specifically for your order. Thank you for understanding.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.